Driven by your needs.

Mortgage Brokers understand that everyone’s situation is unique. That’s why getting to know you is the most important thing.

In 2018 Mortgage Brokers helped Australians secure finance for more than half of all home loans.

Source: MFAA’s Quarterly Survey of leading mortgage brokers and aggregators (Jul - Sep 18), produced by CoreLogic

In 2017 over half a million home loans were settled by Mortgage Brokers.

This figure had doubled over the previous 10 years.

Source: MFAA IIS Report 5th edn., produced by CoreLogic

The Net Promoter Score (NPS) customer satisfaction measure of Mortgage Brokers is in excess of +70* which is outstanding and industry leading for financial services.

Source: *MFAA's The Australian Mortgage Broking Industry: Through A Different Lens.

Only 1% of consumer credit complaints to the Financial Ombudsman Service between 2013 and 2017 were about Mortgage Brokers.

According to the Credit & Investments Ombudsman, the proportion of complaints made against brokers has dramatically decreased over the last 10 years, compared to the growth in the number of broker members.

Source: CIO Annual Report

Over the last five years, Mortgage Brokers have moderated the dominance of the Major Lenders and increased competition by concluding an increased proportion of their business with lenders other than the Major Banks and their affiliates.

Source: MFAA IIS Report 5th edn., produced by CoreLogic

The creative content for this MFAA Consumer Campaign features mortgage brokers interacting with their clients, as well as paid actors.

In order for the message to have credibility, parts of the campaign features real mortgage brokers and ambassadors who have in fact used a mortgage broker.

The MFAA accordingly advises that selection of the campaign ambassadors, Kyal and Kara, who have been contracted and remunerated to appear in the campaign, was partially based on their personal experience in engaging and working with mortgage brokers.

All other individuals that appear as mortgage brokers in campaign material are MFAA member brokers, who were selected based on industry recommendations and the requirements of the campaign. No MFAA members were paid for their appearance in the campaign.